We ask all new clients to complete a Client Registration Form. This is to gather relevant clinical information about you to assess your suitability for treatments.
We collect personal data, such as your name, address, contact numbers, and email addresses. This information is used to keep you up-to-date with new services and developments, confirm your appointments and provide you with important pre and post-care information.
Please notify the clinic of any changes to your contact details including name changes, address, mobile number, and email. This will help the clinic to get any important information to you.
Appointments can be made in several ways:
Online (preferred) – complimentary consultations can be booked via our online store
SMS – message your name, treatment and preferred date/time
In-person – stop by during open hours
By phone – call +61 478 076 784
We do try to keep to time. Please aim to arrive at the clinic five-to-ten minutes prior to your appointment to allow time for parking and checking in. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged for the full appointment.
We understand the busy schedule clients have. We do appreciate a 24-hour cancellation notice, which can be advised via SMS, Facebook, email, or phone. We require a minimum of 24 hours notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 24 hours of your appointment, or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment will be forfeited. Please note that deposits paid for cosmetic injectable treatments are non-refundable.
BDS reserves the right to determine suitable treatments for the client.
Gift cards are available to purchase online or in the spa. They are valid for 3 years. Vouchers are redeemable online and in salon.
For your convenience, most major credit cards can be used to purchase treatments or products.
We are not required to provide a refund if you change your mind about the products or services you have asked for. You can choose to cancel your contract for a service, and receive a refund for unconsumed services if the service that was provided has a major problem. You may ask us for a refund of a product, if the product has a major problem.
A major problem is when the service/product:
- Has a problem that would have stopped someone from purchasing the service if they had known about it
- Is substantially unfit for its common purpose, and can’t easily be fixed within a reasonable time
- Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- Creates an unsafe situation
If the problem with a service provided is not major, we will attempt to fix it within a reasonable time. If the problem cannot be fixed, we view it as a major problem.
Please keep proof of your agreement in the form of an invoice or receipt.
You can learn more about your consumer right guarantees here at the ACCC’s Coronavirus Information for Consumers.